oil level help!

[Dan]

Originally Posted by portlandgrey

I'n in Guernsey. Only one main dealer here.

Still not sure how to proceed.

I've tried reasonable, I think unreasonable is the next stop.

Nightmare, must feel horrible being restricted to such incompetent places!

[mattCSLnut]

IMHO, hand the whole matter over to BMW UK http://www.bmw.co.uk/bmwuk/about/cse...0207__,00.html and involve a decent lawyer, working on your side. Falsifying legally binding documents i.e. the AUC check is point blank illegal and U have written proof (ammo for the AK 47) Lock & Lode

Originally Posted by portlandgrey

Thanks chaps, it gets worse:

The car had an AUC inspection at the UK servicing dealer (dealer 1)the day before i flew over & collected it, & was given a clean bill of health.

I pop it in to my local dealer (dealer 2) a week later & they find a number of issues (illeagial tyres, both back box clamps rotted through & blowing etc).

I contacted the UK dealer, who after denying all knowledge, confirmed that the tech had admitted NOT actually completing the AUC check & just ticking the sheets.

I was more than a little shocked by the admission, but the dealer agreed that my local dealer should complete a further Full AUC check, (at dealer 1's expense) to identify any issues & dealer 1 would get them resolved.

So the earliest dealer 2 could get the car in was a month later, assuming i could do without a loan car & the CSL would be in for 2 days.

Any way the AUC check was completed on wed last week & the completed check sheets passed to me.

One of the things i had specificaly asked them to check was a banging noise coming from the back (bush/mounts/diff).

When i went to collect the car last night, (having been with them 8 days to complete a 2 day job), i was told they were unable to roadtest the car over the past week due to other issues with the car & so no progress with the cause of the noise.

I asked why the roadtest section of the AUC sheet had been completed & ticked as being all OK, if the car had not been roadtested.

Cue a panicked workshop manager & stream of excuses & bullshit.

I get a call this morning from same workshop manager who says:
"I've had all of the techs in a meting at 08.00 this morning to discuss your car, & i am not satisfied that we have carried out the work correctly.
We will be starting the work over again this morning & will ensure It is done quickly & to the correct standard. I can only aploigise"

When i asked about the AUC check the workshop manager replied:
"i do not believe we carried out the check last week"

WTF? so he admits the check was not carried out, yet manages to produce a full 4 page completed checklist with mileage, chassis no's etc.

I have not contected BMW uk yet, to be honest i'm a bit shocked.

2 main dealers, admitting falsifying documents for work charged for & not actually completed!

What makes it worse is dealer 2 knew that dealer 1 had not completed the check & thats why it was being done again!

In fact as i read this back to myself, i am both shocked & getting more angry by the second.

Any suggestions? Sadly i'm out of ammo for the AK47, but i may have some milk bottles & a gallon of four star in the shed.

[SpineOnABap]

Originally Posted by The Gorilla

Hi,

Being a Primate I am getting confused
over this Oil Level reading via the
Dip Stick taking more than about
5 mins ?

Because the dipstick is under the airbox, so the strut brace + airbox has to come off to access it.
Now I used to have access to an F1 style pitcrew who could do all that in 15 seconds, but mere mortals like the others on here can't do that....

[shimmy]

Originally Posted by SpineOnABap

Because the dipstick is under the airbox, so the strut brace + airbox has to come off to access it.
Now I used to have access to an F1 style pitcrew who could do all that in 15 seconds, but mere mortals like the others on here can't do that....

it takes me 5 minutes to take the oil reading and 10 minutes to fish out the screws from the engine bay

[SpineOnABap]

Originally Posted by shimmy

... and 10 minutes to fish out the screws from the engine bay

Ahhh, memories of removing the flap......

[The Gorilla]

Hi,

SpineonBap- the CSL airbox is in three
sections.

If you remove the bottom 2 hex screws that
hold the 'funnel' part of the airbox onto the
where the flap is, and leave them out
then checking oil on the
dipstick is a 5 minute job.

The 'funnel' also fits on a lip so the 2
top screws are more than suffecient
to hold it in place.

All you have to do then, is remove the
top 2 'funnel' hex screws, disconnect the
electrical plugs to the flap, move the
SMG Fluid resivoir up out of its bracket,
then pull the funnel part out,
then remove the 4 screws holding the
second part of the airbox, which
are on the top lip, remove this, and you
can then access the dip stick.

Pending which strut brace you have
then just undoing one side and lifting
up, does that in a couple of minutes.

I removed the bottom 2 'funnel' screws the
first time I had to check the oil via the
dip stick and they will stay out.

Regards,

The Gorilla.

[Pip1968]

Any pictures Gorilla of what bits you are refering to/procedure just so that the less mechanically minded are able to give this ago. I have too say that as good as MarkCSL's video and instructions for dipstick access are good it does seem a long process to acheive the aim. Your shortcut sounds just the ticket.

Pip

[The Gorilla]

Hi,

Pip 1968 - will take a couiple over the weekend.

Regards,

The Gorilla.

[portlandgrey]

Thanks for the replys Guys.

I collected the car on wednesday eve. AUC redone, oil level checked all ok.
Work that should have been completed still outstanding.

I recieved an apology of sorts through gritted teeth.

Contacted dealer 1 to get their AUC issues resolved & guess what, everyone on holiday, no notes left, no call backs.

I now have 3 seperate AUC checks on the same car on my desk. All with totally different findings,the discs & pads for instance have grown in thickness quite dramatically as the inspections have progressed (front discs now 1.3 mm thicker than last week!)

This morning i sent emails to Jane noble (Head of customer relations BMW UK)
CC'd Tim Abbot (BMW UK MD), explaing the situation & requesting their help in resolving it.

I have indicated that matters will take a more formal /and or more pubic turn if not resolved.

Fraud by a franchised dealer is a serious issuse & i hope they treat it as such.

We will see if the email provokes any action.

[mattCSLnut]

Originally Posted by portlandgrey

Thanks for the replys Guys.

I collected the car on wednesday eve. AUC redone, oil level checked all ok.
Work that should have been completed still outstanding.

I recieved an apology of sorts through gritted teeth.

Contacted dealer 1 to get their AUC issues resolved & guess what, everyone on holiday, no notes left, no call backs.

I now have 3 seperate AUC checks on the same car on my desk. All with totally different findings,the discs & pads for instance have grown in thickness quite dramatically as the inspections have progressed (front discs now 1.3 mm thicker than last week!)

This morning i sent emails to Jane noble (Head of customer relations BMW UK)
CC'd Tim Abbot (BMW UK MD), explaing the situation & requesting their help in resolving it.

I have indicated that matters will take a more formal /and or more pubic turn if not resolved.

Fraud by a franchised dealer is a serious issuse & i hope they treat it as such.

We will see if the email provokes any action.

Glad to hear you're making some progress with the matter good call to get BMW UK's top brass involved too
If they don't want to play ball then BMW AG in Munich will be you next port of call, but lets hope there is no need to escalate matters that far