Warranty - Null & Void due to modifications

[bromers]

Had an extended warranty on my car now for 5 months - couple of issues with the running of the car so went into the dealer for some work (could be expensive). Car's been at the dealers for a few weeks and have now just been told the warranty is now null & void because of a Milltek exhaust.

Anyone else experienced this ?

They (BMW Warranty) are adamant that any modification invalidates the warranty.

[glendog74]

Some dealerships are just twats and very anally follow the small print in the Warranty documentation to the letter...

It depends where you go of course, but my experience of BMW dealerships so far have been that they are fine with my modifications so long as they have not had an obvious contributary effect on the issue causing the fault in question. They even knew that i track the car (occasionally...)

My advice would be to say "thanks but no thanks" to them and then take your car to a more welcoming dealership which will carry out the work without question; e.g. Murketts.

[_Nathan_]

What does the policy doc say?

[bromers]

Dealers been as good as gold - its the warranty company themselves saying this.

[glendog74]

Originally Posted by _Nathan_

What does the policy doc say?

IIRC, any non-BMW modifications or any hint of track use will invalidate the warranty.

Or words to that affect...

[glendog74]

Originally Posted by bromers

Dealers been as good as gold - its the warranty company themselves saying this.

I would tend to disagree with that statement - the dealership obviously hasn't blamed the fault on a warranty related aspect, or sold it as being as such strongly enough to the Warranty company - otherwise they would have already have approved it...

[bromers]

Originally Posted by _Nathan_

What does the policy doc say?

"an insured vehicle that has been subject to alterations, has had experimental equipment fitted or has in any way been modified from BMW's approved specification"

It also says :

"an insured vehicle used for courier or private hire services, TRACK DAYS, off road use, competitions or racing of any kind"

Car actually doesn't have the exhaust on anymore all back to standard - but it had been noted on the last service in March 09 that one was fitted. Its a bit of a get out for them as they (me now) are potentially sitting with a big ish bill.

[_Nathan_]

Take it to Murketts

[s.mac]

sounds bollocks to me, the exhaust isn't a part covered by warranty
I would say its the dealer who has flagged it as they are the ones that advise the warranty claims dept if its valid or not.

[shane@mbtech]

Warrington by any chance, halliwell jones, bunch of fucking amature fuckwits, jobsworth wankers that know fuck all.

Ive posted loads about the fuck ups they made and their attitudes, nearly twatted the head tech but he was hiding in the workshop.

(if not hj my rant was for nothing but I feel better)

Had a similar problem when they told me my warranty would not cover an abs sensor after "ON THE COMPUTER IT FAILED AT 196MPH, AND I HAD OBVIOUSLY BEEN RACING ON TRACK" according to the prick that phoned me. I asked if maybe the reason the abs logged as failed was maybe all the rest were reading 20mph when the light came on (I was doing 20mph) and maybe the 196mph was a faulty reading! Fuckwit. He said they would not honour the warranty. Quick visit to the service manager and all was well again, but I wont go back, EVER. I had an incident re the flap at an earlier date which they were completely wrong on too. WANKERS full stop.