I have a number of Porsche customer service stories which range from the mildly annoying to the David Brent-esque, including being told that I can have a test drive only if I "am really serious about buying the car" (this, by the way, when I already own a new model 911 which is being serviced at the time by the very same dealer), being criticised for rolling up in a GTR ("is that your cheap Datsun outside?") and being told that a battery expiring if a new car hasn't been driven for a week is normal. My 997 was awfully unreliable - a real Friday car.
In fairness, they did take me on a good customer driving experience, which BMW never did. But overall, being asked to send a "letter of intent" which will sit on file, eagerly awaiting a call from a salesman to tell me if I've been fortunate enough to drop over 100 grand on a car isn't a customer experience that I relish. I was also proudly told that a loyal customer who bought 3 brand new cars from them in 2 years and had owned many more still didn't get the RS he tried to order. As a salesman, I would not be proudly telling that story to another customer.
12-02-2015, 12:02 PM
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