Why are Thorney so rubbish? - Page 2

titan · 21-02-2011, 04:18 PM

John,

I'm just blowing off steam because yet again what should be a simple process of an order becomes arduous. I placed an order for some wheels and *specifically* said that I needed them for the 25th. I cannot recall who took the order but they said the lead time from team dynamics was pretty rock solid, that the order would be chased nearer the time and that ultimately the order was placed such that delivery would be made *at latest* a few days before the 25th.

I have phoned up today to find that none of this has been recorded on the order, Ryan had to phone up TD and guess what - nothing ready for the 25th.

Whilst this is the specific incident that prompted me to blow off steam, whilst I'm here you should tell your guys never to offer to phone a customer back. That way, when they don't call back its not a broken promise. I cannot recall how many times I've called and not received the call back I asked for.

I run a multi million business and I know what good customer service is. Yours is not good customer service.

Nothing in here libellous or defamatory, simply stating my position. There are plenty of people who have told me of similar let downs and horror stories, they are welcome to post them up if they want to.

Actually on one point - I don't ever recall posting about you personally and I'm not sure I've "often" posted about TMS ? Just wonder if you've confused me with someone else?

Anynow, I'm off to try and borrow a set of wheels from someone so I can do a trackday.

Thorney · 21-02-2011, 04:24 PM

My apologies.

PM sent. Obviously I need to match the forum person to the real person and I can investigate for you.

In the meantime I have a set of Cup wheels you are welcome to borrow whilst I investigate.

Thorney · 21-02-2011, 04:45 PM

Just to let others know, I'm speaking to Titan, have apologised for lack of phonecalls from my staff and explained that despite agreeing a deadline our supplier has failed to adhere to that agreement, a point I have raised with them now. I take full responsibility of course (no point in blaming a supplier regardless if its their fault or not) so I am going to drive over to the race workshop tonight to see if we have a set of wheels that Titan can borrow for Friday.

DuncanR · 21-02-2011, 05:41 PM

We know a thing or two about TD promises of delivery ...dont we Nathan

**mickaldo** · 21-02-2011, 05:44 PM

i think you should put a new set of cups on for him as a good will gesture.

TANKSLAPPER · 21-02-2011, 06:44 PM

Quote:

Originally Posted by Thorney

Just to let others know, I'm speaking to Titan, have apologised for lack of phonecalls from my staff and explained that despite agreeing a deadline our supplier has failed to adhere to that agreement, a point I have raised with them now. I take full responsibility of course (no point in blaming a supplier regardless if its their fault or not) so I am going to drive over to the race workshop tonight to see if we have a set of wheels that Titan can borrow for Friday.

Nice one John

T$

_Nathan_ · 21-02-2011, 07:04 PM

Quote:

Originally Posted by DuncanR

We know a thing or two about TD promises of delivery ...dont we Nathan

Yup!

6 weeks lol.

Nice one on the loan John.

funtime · 21-02-2011, 07:05 PM

Quote:

Originally Posted by Thorney

My apologies.

PM sent. Obviously I need to match the forum person to the real person and I can investigate for you.

In the meantime I have a set of Cup wheels you are welcome to borrow whilst I investigate.

Can't really say fairer than that

The recent post's I've seen from John show that he is prepared to go out of his way to ensure people are happy despite what reputation Thorney might have had in the past...

**glendog74** · 21-02-2011, 07:07 PM

Quote:

Originally Posted by Thorney

Just to let others know, I'm speaking to Titan, have apologised for lack of phonecalls from my staff and explained that despite agreeing a deadline our supplier has failed to adhere to that agreement, a point I have raised with them now. I take full responsibility of course (no point in blaming a supplier regardless if its their fault or not) so I am going to drive over to the race workshop tonight to see if we have a set of wheels that Titan can borrow for Friday.

Well done JT

northernjim · 21-02-2011, 07:08 PM

Quote:

Originally Posted by funtime

Can't really say fairer than that

The recent post's I've seen from John show that he is prepared to go out of his way to ensure people are happy despite what reputation Thorney might have had in the past...

+1 well played john

no need for said

now

21-02-2011, 04:24 PM	#12
Thorney S5 - Full Throttle Join Date: Sep 2007 Posts: 469 Casino cash: $3876	My apologies. PM sent. Obviously I need to match the forum person to the real person and I can investigate for you. In the meantime I have a set of Cup wheels you are welcome to borrow whilst I investigate. __________________ http://www.thorneymotorsport.co.uk

21-02-2011, 04:45 PM	#13
Thorney S5 - Full Throttle Join Date: Sep 2007 Posts: 469 Casino cash: $3876	Just to let others know, I'm speaking to Titan, have apologised for lack of phonecalls from my staff and explained that despite agreeing a deadline our supplier has failed to adhere to that agreement, a point I have raised with them now. I take full responsibility of course (no point in blaming a supplier regardless if its their fault or not) so I am going to drive over to the race workshop tonight to see if we have a set of wheels that Titan can borrow for Friday. __________________ http://www.thorneymotorsport.co.uk

21-02-2011, 05:41 PM	#14
DuncanR CSL Register Uber-poster! Join Date: Sep 2009 Location: Olney, Bucks Posts: 3,735 Casino cash: $9984	We know a thing or two about TD promises of delivery ...dont we Nathan __________________ " I use Gleaming Kleen.... for that new car look " I wish I had used - Race Data Systems - Motorsport Data Loggers forgive me Nathan !

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21-02-2011, 04:18 PM	#11
titan S5 - Full Throttle Join Date: Aug 2010 Posts: 268 Casino cash: $1363	John, I'm just blowing off steam because yet again what should be a simple process of an order becomes arduous. I placed an order for some wheels and specifically said that I needed them for the 25th. I cannot recall who took the order but they said the lead time from team dynamics was pretty rock solid, that the order would be chased nearer the time and that ultimately the order was placed such that delivery would be made at latest a few days before the 25th. I have phoned up today to find that none of this has been recorded on the order, Ryan had to phone up TD and guess what - nothing ready for the 25th. Whilst this is the specific incident that prompted me to blow off steam, whilst I'm here you should tell your guys never to offer to phone a customer back. That way, when they don't call back its not a broken promise. I cannot recall how many times I've called and not received the call back I asked for. I run a multi million business and I know what good customer service is. Yours is not good customer service. Nothing in here libellous or defamatory, simply stating my position. There are plenty of people who have told me of similar let downs and horror stories, they are welcome to post them up if they want to. Actually on one point - I don't ever recall posting about you personally and I'm not sure I've "often" posted about TMS ? Just wonder if you've confused me with someone else? Anynow, I'm off to try and borrow a set of wheels from someone so I can do a trackday.

21-02-2011, 05:44 PM	#15
mickaldo S5 - Full Throttle Join Date: Nov 2009 Posts: 262 Casino cash: $5988	i think you should put a new set of cups on for him as a good will gesture.