BMW warranty

[Bounce]

Just come across this .





I can confirm further to our telephone conversation that servicing can be done outside of the BMW network at any VAT registered garage using genuine BMW parts and the correct grade of oil.



This information is not currently listed in our policy booklets but will be available in the future.





Kind Regards



xxxxxxx

BMW Insured Warranty Services Co-ordinator

BMW Insured Warranty Services



Tel: 0871 200 0199

Fax: 020 8603 0222

************************************************** ********************

DISCLAIMER
Any opinions expressed in this email are those of the individual and not necessarily of Mondial Assistance (UK) Ltd. This email and any files transmitted with it, including replies and forwarded copies (which may contain alterations) subsequently transmitted from the Company, are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited.

If you have received this email in error please notify the sender immediately and include a copy of this message. Please then delete this email and destroy any copies of it. Thank you.

Please note that we reserve the right to monitor and read any emails sent and received by the Company under the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.

Mondial Assistance (UK) Limited Registered in England no. 1710361 Mondial House, 102 George Street, Croydon CR9 6HD, is authorised and regulated by the Financial Services Authority for insurance mediation on non-investment insurance contracts.
__________________

[Bounce]

If this is correct it's a big turn around by Mondial and in our favour,as we can now use places like Simpsons and MB tech for servicing and keep the BMW extended warranty,I will be phoning them tomorrow to confirm.

[Yanto]

I thought this has always been the case mate. Defo heard this before.

[Bounce]

Originally Posted by Yanto

I thought this has always been the case mate. Defo heard this before.

No,you have to use BMW for servicing Ian if you have the extended warranty which is through Mondial.It was only under the 3 year manufacturer warranty you can go anywhere.If this is correct it is a big change.

[Yanto]

Gotchya.....

Good find then mate.

[outnumbered]

Good news, but still I wonder what would happen if you had a really big claim (engine, say) and the policy book still said that it was BMW approved servicing only.

"Dear Mondial, I have this email from some random bloke on your telephone support line which says it was OK for my local kwik fit to do the Inspection II...."

I think I'd prefer to wait until the formal documentation is updated.

[Yanto]

EFA

Originally Posted by outnumbered

Good news, but still I wonder what would happen if you had a really big claim (engine, say) and the policy book still said that it was BMW approved servicing only.

Customer:

"Dear Mondial, I have this email from some random bloke on your telephone support line which says it was OK for my local kwik fit to do the Inspection II...."

Mondial:

"oh yes sir, that was Wayne who we had on work experience for a week. He was a lying shit and nicked all the petty cash. Thanks very much for calling in and double checking with us before you had a serious problem, like a claim for a new engine"

Customer:

"ummmmm......so.........HELP!"



I think I'd prefer to wait until the formal documentation is updated.

[Bounce]

Originally Posted by outnumbered

Good news, but still I wonder what would happen if you had a really big claim (engine, say) and the policy book still said that it was BMW approved servicing only.

"Dear Mondial, I have this email from some random bloke on your telephone support line which says it was OK for my local kwik fit to do the Inspection II...."

I think I'd prefer to wait until the formal documentation is updated.

Agree with you,thats why i was going to phone them and if it's true get an updated booklet .

[shimmy]

Originally Posted by Bounce

Just come across this .


I can confirm further to our telephone conversation that servicing can be done outside of the BMW network at any VAT registered garage using genuine BMW parts and the correct grade of oil.

This information is not currently listed in our policy booklets but will be available in the future.

Kind Regards

xxxxxxx

BMW Insured Warranty Services Co-ordinator

BMW Insured Warranty Services



Tel: 0871 200 0199

Fax: 020 8603 0222

************************************************** ********************

DISCLAIMER
Any opinions expressed in this email are those of the individual and not necessarily of Mondial Assistance (UK) Ltd. This email and any files transmitted with it, including replies and forwarded copies (which may contain alterations) subsequently transmitted from the Company, are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited.

If you have received this email in error please notify the sender immediately and include a copy of this message. Please then delete this email and destroy any copies of it. Thank you.

Please note that we reserve the right to monitor and read any emails sent and received by the Company under the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.

Mondial Assistance (UK) Limited Registered in England no. 1710361 Mondial House, 102 George Street, Croydon CR9 6HD, is authorised and regulated by the Financial Services Authority for insurance mediation on non-investment insurance contracts.
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Just be careful that this may be old and refer to the original 3 years manufacturers warranty nd not Mondial extended warranty (even though it says Mondial at the end )

If it is true I'll still get mine done at Elms as it is a good way of getting a relationship for warranty work and also getting a seconds set of eyes looking over the car.

[s.mac]

+1 what Shimmy says