Why are Thorney so rubbish?

titan · 21-02-2011, 04:18 PM

John,

I'm just blowing off steam because yet again what should be a simple process of an order becomes arduous. I placed an order for some wheels and *specifically* said that I needed them for the 25th. I cannot recall who took the order but they said the lead time from team dynamics was pretty rock solid, that the order would be chased nearer the time and that ultimately the order was placed such that delivery would be made *at latest* a few days before the 25th.

I have phoned up today to find that none of this has been recorded on the order, Ryan had to phone up TD and guess what - nothing ready for the 25th.

Whilst this is the specific incident that prompted me to blow off steam, whilst I'm here you should tell your guys never to offer to phone a customer back. That way, when they don't call back its not a broken promise. I cannot recall how many times I've called and not received the call back I asked for.

I run a multi million business and I know what good customer service is. Yours is not good customer service.

Nothing in here libellous or defamatory, simply stating my position. There are plenty of people who have told me of similar let downs and horror stories, they are welcome to post them up if they want to.

Actually on one point - I don't ever recall posting about you personally and I'm not sure I've "often" posted about TMS ? Just wonder if you've confused me with someone else?

Anynow, I'm off to try and borrow a set of wheels from someone so I can do a trackday.

21-02-2011, 04:18 PM	#10
titan S5 - Full Throttle Join Date: Aug 2010 Posts: 268 Casino cash: $1363	John, I'm just blowing off steam because yet again what should be a simple process of an order becomes arduous. I placed an order for some wheels and specifically said that I needed them for the 25th. I cannot recall who took the order but they said the lead time from team dynamics was pretty rock solid, that the order would be chased nearer the time and that ultimately the order was placed such that delivery would be made at latest a few days before the 25th. I have phoned up today to find that none of this has been recorded on the order, Ryan had to phone up TD and guess what - nothing ready for the 25th. Whilst this is the specific incident that prompted me to blow off steam, whilst I'm here you should tell your guys never to offer to phone a customer back. That way, when they don't call back its not a broken promise. I cannot recall how many times I've called and not received the call back I asked for. I run a multi million business and I know what good customer service is. Yours is not good customer service. Nothing in here libellous or defamatory, simply stating my position. There are plenty of people who have told me of similar let downs and horror stories, they are welcome to post them up if they want to. Actually on one point - I don't ever recall posting about you personally and I'm not sure I've "often" posted about TMS ? Just wonder if you've confused me with someone else? Anynow, I'm off to try and borrow a set of wheels from someone so I can do a trackday.