Why are Thorney so rubbish?

[Thorney]

I've let Lee know already but brought some pressure to bear, wheels are here and will be shipped overnight tonight for Lee tomorrow.

However, it has highlighted an issue that we are still unreliable in our communication on the status of parts ordered so I'm effecting another change in internal systems to generate regular updates for customers even if the call or email says "sorry, we are still waiting".

I guess I'd rather things like this weren't splashed over the internet as the outcome was that we hit the deadline as originally set when the order was made and I'd rather we fixed our issues wihtout them necessarily being aired for everyone but at the same time I wont hide from criticism and if we are not performing as we should then I will fix it.