oil level help!

[portlandgrey]

Guys, my cars has been showing +.9 on the display, dropping to +0.8 following a run across france.

The car was dropped off at the dealer & they have added 0.8l of oil.

I queried this & mentioned to the service manager that +0.8 does not mean add oil, it means its full (ish).

He checked with a tech who said they don't take any notice of the dash display & connect it to the diagnostic to get an accurate reading.

I am concerned that i now have an extra litre of oil in the car & don't want to risk damage, is there any way of checking that this is correct?

Strangley, the dash still says +0.8!

The dealer concerned has fed me bullshit over the past week while car has been with them & do not inspire confidence.

There is only one other CSL on the island & i'm not sure they are familiar with the cars.

[shimmy]

Take off the airbox and try the dipstick

Takes 15 mins start to finish

[DuncanR]

Originally Posted by shimmy

Take off the airbox and try the dipstick

Takes 15 mins start to finish

Bet I can do it in 5 hours tops !

[SpineOnABap]

Originally Posted by portlandgrey

Guys, my cars has been showing +.9 on the display, dropping to +0.8 following a run across france.

The car was dropped off at the dealer & they have added 0.8l of oil.

Strangley, the dash still says +0.8!

Which reading - the instantaneous or the long-term? The long-term will take time (mileage) to self adjust to the new oil level.

If it was really +0.8 before and they added another 0.8 then it'll be overfilled. The OBC displays only go upto +1.1 so you never know the extent of an overfill from there alone. The dipstick is the best way to check that.

[mattCSLnut]

Best U watch this video that Mark CSL did a while back that shows how it's done Get it checked manually as these electronic dipstic displays have a mind of their own sometimes
Linky to the video below... scroll down to the bottom of the tread for the video

http://www.cslregister.com/forum/sho...light=dipstick

If U find that the dealer in question has indeed overfilled your engine, make them sort it out (at their cost + get a refund for the cock-up they made in the first place) then call BMW Customer Services department @ Bracknall to log a complaint about the said dealer.

Originally Posted by portlandgrey

Guys, my cars has been showing +.9 on the display, dropping to +0.8 following a run across france.

The car was dropped off at the dealer & they have added 0.8l of oil.

I queried this & mentioned to the service manager that +0.8 does not mean add oil, it means its full (ish).

He checked with a tech who said they don't take any notice of the dash display & connect it to the diagnostic to get an accurate reading.

I am concerned that i now have an extra litre of oil in the car & don't want to risk damage, is there any way of checking that this is correct?


Strangley, the dash still says +0.8!

The dealer concerned has fed me bullshit over the past week while car has been with them & do not inspire confidence.

There is only one other CSL on the island & i'm not sure they are familiar with the cars.

[portlandgrey]

Thanks chaps, it gets worse:

The car had an AUC inspection at the UK servicing dealer (dealer 1)the day before i flew over & collected it, & was given a clean bill of health.

I pop it in to my local dealer (dealer 2) a week later & they find a number of issues (illeagial tyres, both back box clamps rotted through & blowing etc).

I contacted the UK dealer, who after denying all knowledge, confirmed that the tech had admitted NOT actually completing the AUC check & just ticking the sheets.

I was more than a little shocked by the admission, but the dealer agreed that my local dealer should complete a further Full AUC check, (at dealer 1's expense) to identify any issues & dealer 1 would get them resolved.

So the earliest dealer 2 could get the car in was a month later, assuming i could do without a loan car & the CSL would be in for 2 days.

Any way the AUC check was completed on wed last week & the completed check sheets passed to me.

One of the things i had specificaly asked them to check was a banging noise coming from the back (bush/mounts/diff).

When i went to collect the car last night, (having been with them 8 days to complete a 2 day job), i was told they were unable to roadtest the car over the past week due to other issues with the car & so no progress with the cause of the noise.

I asked why the roadtest section of the AUC sheet had been completed & ticked as being all OK, if the car had not been roadtested.

Cue a panicked workshop manager & stream of excuses & bullshit.

I get a call this morning from same workshop manager who says:

"I've had all of the techs in a meting at 08.00 this morning to discuss your car, & i am not satisfied that we have carried out the work correctly.
We will be starting the work over again this morning & will ensure It is done quickly & to the correct standard. I can only aploigise"

When i asked about the AUC check the workshop manager replied:
"i do not believe we carried out the check last week"

WTF? so he admits the check was not carried out, yet manages to produce a full 4 page completed checklist with mileage, chassis no's etc.

I have not contected BMW uk yet, to be honest i'm a bit shocked.

2 main dealers, admitting falsifying documents for work charged for & not actually completed!

What makes it worse is dealer 2 knew that dealer 1 had not completed the check & thats why it was being done again!

In fact as i read this back to myself, i am both shocked & getting more angry by the second.

Any suggestions? Sadly i'm out of ammo for the AK47, but i may have some milk bottles & a gallon of four star in the shed.

[glendog74]

FFS - that's not what you expect from any main dealer - nevermind two of them doing a similar thing!

I would be threatening to report your experience to the motoring press followed by potential legal action against them unless they agree to rectify all faults free of charge and draw a line under the sorry affair!

[Dan]

What a bloody mess!! Feel for you mate, I HATE letting garages/dealerships have my car as I just don't trust people!

Thankfully Glendog recommended Simpsons to me who have been superb and I hope Murkett's are going to be the same (waiting on Andy coming back to me at the moment), whereabouts are you based?

[portlandgrey]

I'n in Guernsey. Only one main dealer here.

Still not sure how to proceed.

I've tried reasonable, I think unreasonable is the next stop.

[mattCSLnut]

IMHO, hand the whole matter over to BMW UK http://www.bmw.co.uk/bmwuk/about/cse...0207__,00.html and involve a decent lawyer, working on your side. Falsifying legally binding documents i.e. the AUC check is point blank illegal and U have written proof (ammo for the AK 47) Lock & Lode

Originally Posted by portlandgrey

Thanks chaps, it gets worse:

The car had an AUC inspection at the UK servicing dealer (dealer 1)the day before i flew over & collected it, & was given a clean bill of health.

I pop it in to my local dealer (dealer 2) a week later & they find a number of issues (illeagial tyres, both back box clamps rotted through & blowing etc).

I contacted the UK dealer, who after denying all knowledge, confirmed that the tech had admitted NOT actually completing the AUC check & just ticking the sheets.

I was more than a little shocked by the admission, but the dealer agreed that my local dealer should complete a further Full AUC check, (at dealer 1's expense) to identify any issues & dealer 1 would get them resolved.

So the earliest dealer 2 could get the car in was a month later, assuming i could do without a loan car & the CSL would be in for 2 days.

Any way the AUC check was completed on wed last week & the completed check sheets passed to me.

One of the things i had specificaly asked them to check was a banging noise coming from the back (bush/mounts/diff).

When i went to collect the car last night, (having been with them 8 days to complete a 2 day job), i was told they were unable to roadtest the car over the past week due to other issues with the car & so no progress with the cause of the noise.

I asked why the roadtest section of the AUC sheet had been completed & ticked as being all OK, if the car had not been roadtested.

Cue a panicked workshop manager & stream of excuses & bullshit.

I get a call this morning from same workshop manager who says:
"I've had all of the techs in a meting at 08.00 this morning to discuss your car, & i am not satisfied that we have carried out the work correctly.
We will be starting the work over again this morning & will ensure It is done quickly & to the correct standard. I can only aploigise"

When i asked about the AUC check the workshop manager replied:
"i do not believe we carried out the check last week"

WTF? so he admits the check was not carried out, yet manages to produce a full 4 page completed checklist with mileage, chassis no's etc.

I have not contected BMW uk yet, to be honest i'm a bit shocked.

2 main dealers, admitting falsifying documents for work charged for & not actually completed!

What makes it worse is dealer 2 knew that dealer 1 had not completed the check & thats why it was being done again!

In fact as i read this back to myself, i am both shocked & getting more angry by the second.

Any suggestions? Sadly i'm out of ammo for the AK47, but i may have some milk bottles & a gallon of four star in the shed.