Chandlers BMW, Portslade

[Yanto]

Car needed a time based Inspection 2 and a general check over. Since Elms love has been fading of late, needed to find a new dealer in the event any warranty work came up. Chandlers (and James's (aka Monkey)) name popped up a couple of times, so thought I'd give them a try and dropped the car in 3 weeks back. Asked specifically James work on it.

I've been VERY VERY impressed by the quality of service and by James in particular. A number of issues were identified (all general wear related - drivetrain, diff, pas, oil leak and other bits) and despite it being away for 3 weeks being sorted, James has kept me updated every step with emails every other day detailing diagnosis of problem (cause and effect) work being done, approximate costs, time to complete with video and photographs regularly showing pre / post work. He also went out his way to pick up a couple of bits for me that weren't in stock. Also a couple of courtesy follow up calls before pick up. Proper old school personal service that many dealers just don't provide these days and a credit to him.

Picked up today with wad of paperwork detailing work (including my first ever 6 page invoice...ouch ) but pleased to say that there was an even balance between what I paid for and what the warranty covered.

Good to get back behind the wheel today and an A road blast from Chandlers to Munich Legends for a quick poke around. After overtaking a few cars and pulling into Shell to gas up, an old boy (who I'd earlier shot past) pulled into the garage behind me to tell me that it had been his best experience of being overtaken in his life (the sound)

A good day out. Still plenty of love for the G man and Bartletts here, but for those running warranty and anticipate something might get picked up / wanting to run FBMWSH (as I do as long as there are reputable dealers for CSL care), I have no hesitation in recommending James / Chandlers.

[cslsuperfan]

Originally Posted by Yanto

Car needed a time based Inspection 2 and a general check over. Since Elms love has been fading of late, needed to find a new dealer in the event any warranty work came up. Chandlers (and James's (aka Monkey)) name popped up a couple of times, so thought I'd give them a try and dropped the car in 3 weeks back. Asked specifically James work on it.

I've been VERY VERY impressed by the quality of service and by James in particular. A number of issues were identified (all general wear related - drivetrain, diff, pas, oil leak and other bits) and despite it being away for 3 weeks being sorted, James has kept me updated every step with emails every other day detailing diagnosis of problem (cause and effect) work being done, approximate costs, time to complete with video and photographs regularly showing pre / post work. He also went out his way to pick up a couple of bits for me that weren't in stock. Also a couple of courtesy follow up calls before pick up. Proper old school personal service that many dealers just don't provide these days and a credit to him.

Picked up today with wad of paperwork detailing work (including my first ever 6 page invoice...ouch ) but pleased to say that there was an even balance between what I paid for and what the warranty covered.

Good to get back behind the wheel today and an A road blast from Chandlers to Munich Legends for a quick poke around. After overtaking a few cars and pulling into Shell to gas up, an old boy (who I'd earlier shot past) pulled into the garage behind me to tell me that it had been his best experience of being overtaken in his life (the sound)

A good day out. Still plenty of love for the G man and Bartletts here, but for those running warranty and anticipate something might get picked up / wanting to run FBMWSH (as I do as long as there are reputable dealers for CSL care), I have no hesitation in recommending James / Chandlers.

James was on the Munich trip riding shotgun with John (streightsix)

Top chap

Got all married and kids and stuff since I last saw him.

[HFLagos]

Well said Yanto, mirrors exactly my experience when my car was at Chandlers and James looked after it.

[mattCSLnut]

Great to hear all went very well Ian told you James was good

[outnumbered]

Might take mine down there for the next service then....

[VJP84]

Just had my car back from Chandlers after an inspection 1 service. I took it there after the recommendations on the forum, and have to say James did a quite brilliant job!

Always kept in the loop and he spent a good while going through the car with me after he had inspected it. Hats of to him and Chandlers, and thanks to those who made the recommendation! One very happy CSL owner....

[outnumbered]

Mine has just spent a week at the seaside, including oil service, compression test, time-based brake fluid change. Happily the compression test was fine, so no head gasket issues to worry about. James also found a couple of oil leaks and a differential problem that were covered by the warranty. Great communication all week, and he's clearly a man who knows his stuff on these cars.

All in all, an excellent experience, so anyone needing a franchised dealer to work on their CSL should look no further than Chandlers....

[ZKMI]

Very helpful thread.