Porsche Cayman GT4 - Page 4

GregorJP · 12-02-2015, 11:02 AM

I have a number of Porsche customer service stories which range from the mildly annoying to the David Brent-esque, including being told that I can have a test drive only if I "am really serious about buying the car" (this, by the way, when I already own a new model 911 which is being serviced at the time by the very same dealer), being criticised for rolling up in a GTR ("is that your cheap Datsun outside?") and being told that a battery expiring if a new car hasn't been driven for a week is normal. My 997 was awfully unreliable - a real Friday car.

In fairness, they did take me on a good customer driving experience, which BMW never did. But overall, being asked to send a "letter of intent" which will sit on file, eagerly awaiting a call from a salesman to tell me if I've been fortunate enough to drop over 100 grand on a car isn't a customer experience that I relish. I was also proudly told that a loyal customer who bought 3 brand new cars from them in 2 years and had owned many more still didn't get the RS he tried to order. As a salesman, I would not be proudly telling that story to another customer.

nw942 · 15-02-2015, 10:57 AM

There's a thread on PH discussing the possibility of ordering a RHD car from a dealer in europe. May be worth exploring.

12-02-2015, 11:02 AM	#31
GregorJP S5 - Full Throttle Join Date: Sep 2011 Posts: 319 Casino cash: $2092	I have a number of Porsche customer service stories which range from the mildly annoying to the David Brent-esque, including being told that I can have a test drive only if I "am really serious about buying the car" (this, by the way, when I already own a new model 911 which is being serviced at the time by the very same dealer), being criticised for rolling up in a GTR ("is that your cheap Datsun outside?") and being told that a battery expiring if a new car hasn't been driven for a week is normal. My 997 was awfully unreliable - a real Friday car. In fairness, they did take me on a good customer driving experience, which BMW never did. But overall, being asked to send a "letter of intent" which will sit on file, eagerly awaiting a call from a salesman to tell me if I've been fortunate enough to drop over 100 grand on a car isn't a customer experience that I relish. I was also proudly told that a loyal customer who bought 3 brand new cars from them in 2 years and had owned many more still didn't get the RS he tried to order. As a salesman, I would not be proudly telling that story to another customer.

15-02-2015, 10:57 AM	#32
nw942 S3 - On the open road Join Date: Jan 2015 Posts: 96 Casino cash: $6460	There's a thread on PH discussing the possibility of ordering a RHD car from a dealer in europe. May be worth exploring.