Interior Carbon Fibre bits

[Andyk]

I was thinking of the panel inserts but you are beginning to put me off using CA......Not great from what you have both said..Although Mark seems to have had good service from them.

[glendog74]

Originally Posted by E46ACS

Sorry glendog74, forgot to say looks nice mate. Have often considered this myself.

Cheers mate Had i known about the issues with CA beforehand, i would have sourced the parts elsewhere. It wasn't until after i'd ordered that i read of other people's problems on the 'other' forum too...

[DazBlackCSL]

That pants to hear , especially after spending that much £££ doesnt take that much effort to keep you informed

[Andyk]

Plus as they advertise on here you would think they would want to make an effort to give good service.

[englebert]

Their adverts make me cringe, that their boss is a DJ or something. Website is terrible too!

Undecided on the CF bits, especially for £1k. Personally i think carbon should be used for genuine weight saving measures, the CSL has enough 'pretty bits' already IMO.

[Rags]

CA what do you have to say?

[Andyk]

Originally Posted by englebert

Their adverts make me cringe, that their boss is a DJ or something. Website is terrible too!

The DJ chap was the guy who's wife sold his Lotus Esprit for £1 on ebay because of a comment in made to some model he was interviewing on his show. He was a KERRANG radio DJ...He is now the chap who presents Fifth Gear with the chap with the beard.

[E46ACS]

Yeah, I think he does some PA for them for CA Aotumotive. He ain't the boss!!!!

[Andyk]

The Esprit thing was classic....Didn't his wife list the Esprit on Ebay for 'buy it now £1' but it had to be picked up before the end of the day....Mr DJ came home to find his Esprit sold....If she did that beacuse of some comments he made to the model what the hell would she have done if he had slept with her....maybe or

Thanks for the feedback, good or bad is always useful. We would like to reply seeing as a member has suggested we do so...

Yes, in Glendog's ( and some past customers') case we dropped the ball no doubt about it, and offer our apologies once again. Glendog was a very patient and courteous customer too. The first set of dash trims had an unnoticed broken peg mounting hole on the reverse side of one of the pieces, and it took us too long to replace this piece. There is no excuse....We will re-double our efforts in these regards.

At the huge risk of sounding overly defensive we would mention in general that :

1.Many CA items are custom made to order, so often are at the mercy of the factory/supplier as to production / delivery times and delays can happen we simply cannot control. Whilst we hold stock of many popular items, we simply cannot hold stock of every single permutation of every item for every model.

2. We are surprised and humbled at the comment about poor customer service ( as opposed to delays in delivering parts etc) we normally pride ourselves in this area ;we are usually immediately contactable by phone or e mail; if we are already on the phone then we reply back to any message soon as possible. If there are no updates from the manufacturer available then we cannot update a customer. Again we will try harder on such matters.

3.Our ratio of customer complaints to volume of orders filled is very low, as perhaps indicated by the genuine e mails displayed on our website's testimonial page, number of cars featured in the press and so on.

4.We make mistakes at times same as anyone, but do our very best to put issues right as fast and courteously as possible. We also humbly remind members that there are at least two sides to any story / situation you may read or hear of :-)

On the subject of Tim Shaw, he is a fellow director of CA Automotive, not the owner or "boss", but a useful member of the team considering his ties with the motoring press and TV :-)

Thanks Ca Sales Team