Late run-in service and warranty - Page 2

EVLXGE · 13-02-2011, 06:08 PM

This wouldnt happen to be the Allsorts/Liverpool car would it?

s.mac · 13-02-2011, 06:08 PM

is the car up at BMW

Bounce · 13-02-2011, 07:19 PM

Quote:

Originally Posted by derin100

Hmmm...Thanks. I take your point. I will do that tomorrow I think.

The only other thing my wife has just reminded me of was that she did ring BMW GB the day I bought it before I collected it to check on the warranty and verbally at least they stated it was all valid. Maybe I should just get further confirmation in writing?

I think i would get it in writing,just for peace of mind.

derin100 · 13-02-2011, 07:40 PM

Quote:

Originally Posted by s.mac

is the car up at BMW

No. I've bought it from a car trader. However, the question you raise is interesting because prior to this is was sold by Hexagon as an AUC in the full and undeniable knowledge that they must have known its run-in service was late.

I think as it stands I need clarification from BMW because at present it would appear that their stance is duplicitous. On the one hand they are happy to accept the full premium on a 'Comprehensive Warranty' yet at the same time may renay on it at some indeterminent level?

Another forum member has kindly pm'd me regarding this issue. From his enquiries it would appear that they may renay if it comes down to something that would have been pertinent engine-wise to the running-in service.

So I guess that leads me to my next question: "What exactly is done at the running-in service?"

Many thanks.

**glendog74** · 13-02-2011, 07:58 PM

Quote:

Originally Posted by derin100

So I guess that leads me to my next question: "What exactly is done at the running-in service?"

Oil and filter change i believe.

BMW sometimes sell cars that for one reason or another ended up not having their 1200 mile service done on time. I would imagine that they sell such cars on having first checked them comprehensively and have taken 'on risk' that they should still be perfectly good cars in the future so long as they are maintained thereafter.

If you have a fully comprehensive BMW warranty and they have taken your policy premium then i am sure they would be bound to honour any claims. If a particular dealer didn't for any reason i would take it to a more 'warranty friendly' dealer before resorting to complaining.

derin100 · 13-02-2011, 10:27 PM

Quote:

Originally Posted by glendog74

Oil and filter change i believe.

BMW sometimes sell cars that for one reason or another ended up not having their 1200 mile service done on time. I would imagine that they sell such cars on having first checked them comprehensively and have taken 'on risk' that they should still be perfectly good cars in the future so long as they are maintained thereafter.

If you have a fully comprehensive BMW warranty and they have taken your policy premium then i am sure they would be bound to honour any claims. If a particular dealer didn't for any reason i would take it to a more 'warranty friendly' dealer before resorting to complaining.

Many thanks indeed, Glendog...that's what I wanted to hear, really. For them to say anything else under the circumstances, on a car that has never been out of BMW Warranty, has also previously sold under the umbrella of AUC when it cannot be denied that it must have been known that the running-in service (which amounts to an oil and filter change) and for which they have consistently continued to take the premium would duplicitous in the extreme. Frankly, I doubt they'd have a leg to stand on.

I'm not planning on trying to 'taking the Micky' out of the warranty...I never have done on a car with a warranty in place that I have owned before [I mean, I even successfully de-bobbled some slight bobbling steering wheel with a jumper 'Fuzz-off' yesterday although I believe claims of that nature might only be of a historical nature now from my reading

So, I'm not averse to doing my 'bit' and being reasonable].

But it's more a point of principle and also a guide to what I do in the future with re-newing the warranty when it's due at the end of September.

**shimmy** · 13-02-2011, 10:44 PM

When I needed a big response from BMW on my warranty they demanded I photocopied my service book and emailed the pages over to them, along with proof of value of purchase. It was all they cared about. This suggests that should the car have had a service record not within their parameters they would have not paid out on my warranty or at least they would have negotiated a compromise.

I agree that the fact they sell cars with full BMW warranty second hand that have both incomplete service history and aftermarket parts fitted is a contradiction to this stance and I wonder how they can do this.

I personally think that if you car has been sold used by BmW ith warranty advertised and as part of the sale since the gap in history then you'd have a very good case why they should honour the warranty in full.

Pointless speaking to the general guys and gals on the BMW Mondial desks, I would ring the Manager at both BmWuK and Mondial and get two separate responses

derin100 · 14-02-2011, 07:08 AM

Quote:

Originally Posted by shimmy

When I needed a big response from BMW on my warranty they demanded I photocopied my service book and emailed the pages over to them, along with proof of value of purchase. It was all they cared about. This suggests that should the car have had a service record not within their parameters they would have not paid out on my warranty or at least they would have negotiated a compromise.

I agree that the fact they sell cars with full BMW warranty second hand that have both incomplete service history and aftermarket parts fitted is a contradiction to this stance and I wonder how they can do this.

I personally think that if you car has been sold used by BmW ith warranty advertised and as part of the sale since the gap in history then you'd have a very good case why they should honour the warranty in full.

Pointless speaking to the general guys and gals on the BMW Mondial desks, I would ring the Manager at both BmWuK and Mondial and get two separate responses

Good advice. I think I'll do it in writing.

azrael · 14-02-2011, 02:39 PM

I've got a copy of a letter from BMW stating the following.

We can confirm that for a M3 to be sold as an approved used car the running in service has to have been carried out before 1700 miles. This ensures the waranty is valid.

In your case I would imagine the BMW dealer (Hexagon) that sold the car took the risk on themselves. As you have bought subsequently from an independent trader, I doubt that dealer (Hexagon) would take any liability, nor would BMW.

Worth trying to get something in writing from Mondial if you can, you might find they cancel the policy as they have for others due to modifications.

Not trying to be negative, just tell you what I know, and hope you can use it to your advantage and sooner rather than later.

derin100 · 19-02-2011, 08:15 AM

Ok, here's an update.

After much discussion and research on the part of my wife over the week with Mondial, Hexagon, Consumer Direct (and the person I bought it from):

Essentially, Mondial have agreed to continue to maintain and honour the warranty with the possible exception of covering the failure of anything that could be deemed to be directly attributable to the late run-in service and have put this in writing.

One has to say though that when one reads the small print of even the 'Comp Warranty' that the car has one wonders what IS actually covered anyway!?

There are so many exclusions or items that would be deemed to be 'wear and tear' etc?

An interesting fact though that I didn't know and that was confirmed to my wife independently by both Mondial and Hexagon is that if one buys a car from an 'Independent Trader' the BMW/Mondial warranty is immediately null and void anyway! In my case, they are accepting that this car was his personal car as he had other documents in his name. But an interesting 'warning' for the future?

Anyway, I've been faced with a dilemna all week of what to do (I haven't even driven the car once except for bringing it home over a week ago).

Essentially, do I:

1) Accept the above situation? At least it does still have a warranty albeit with a slightly 'grey' caveat or

2) Try to force the vendor to take the car back for a refund on the basis that it was misdescribed under the Sale of Goods Act 1979. As in the actual wording of the advert it technically was misdescribed. He's having none of it at the moment and thus I would be forced to pursue this through a legal route and all that that entails.

He has said (for what it is worth) that he is prepared to put in writing that for the continued duration of the warranty which is until the end of September, he is prepared to pay for any work that might occur due to any failure that might occur due to something that might be attributable directly to having had the late running-in service i.e covering the 'grey caveat'. This was something Consumer Direct said I could 'force' him to do. Again though, if it really came to such an event would he without being dragged through a legal route??? Also that would obviously only be for the time term of this current warranty.

The problem for me is......Firstly, the car really IS very nice and I really like it! It has low miles, an otherwise complete and on-time service history, the next service (Oil Service) is not due for over 9K miles, it has four virtually new PS2s etc etc. Secondly, If I go down the legal route of trying to force him to take it back and win I have a) a huge amount of hassle and b) No CSL !

Am I making a mountain out of mole-hill over this late running-in service as the car is never going to be tracked by me, it'll probably never be driven hard and is likely to just be a garage queen doing very few miles per year? (e.g my 840Ci Sport has only done about 1000 miles in the last 4 years and my E34 540i probably only about 300 miles in the last 2.5 years).

Many thanks in advance for advice and opinions.

13-02-2011, 10:44 PM	#17
shimmy CSL Register Uber-poster! Join Date: Apr 2008 Location: Uk Posts: 14,646 Casino cash: $43909	When I needed a big response from BMW on my warranty they demanded I photocopied my service book and emailed the pages over to them, along with proof of value of purchase. It was all they cared about. This suggests that should the car have had a service record not within their parameters they would have not paid out on my warranty or at least they would have negotiated a compromise. I agree that the fact they sell cars with full BMW warranty second hand that have both incomplete service history and aftermarket parts fitted is a contradiction to this stance and I wonder how they can do this. I personally think that if you car has been sold used by BmW ith warranty advertised and as part of the sale since the gap in history then you'd have a very good case why they should honour the warranty in full. Pointless speaking to the general guys and gals on the BMW Mondial desks, I would ring the Manager at both BmWuK and Mondial and get two separate responses __________________ .

14-02-2011, 02:39 PM	#19
azrael S5, Sport On, DSC M-track Join Date: Sep 2007 Location: Portsmouth/Reading Posts: 1,292 Casino cash: $9290	I've got a copy of a letter from BMW stating the following. We can confirm that for a M3 to be sold as an approved used car the running in service has to have been carried out before 1700 miles. This ensures the waranty is valid. In your case I would imagine the BMW dealer (Hexagon) that sold the car took the risk on themselves. As you have bought subsequently from an independent trader, I doubt that dealer (Hexagon) would take any liability, nor would BMW. Worth trying to get something in writing from Mondial if you can, you might find they cancel the policy as they have for others due to modifications. Not trying to be negative, just tell you what I know, and hope you can use it to your advantage and sooner rather than later. __________________ Ashley Shaeffer BMW - Wooo

13-02-2011, 06:08 PM	#11
EVLXGE S5 - Full Throttle Join Date: Jan 2011 Location: Ashbourne but mostly Africa Posts: 286 Casino cash: $11417	This wouldnt happen to be the Allsorts/Liverpool car would it?

13-02-2011, 06:08 PM	#12
s.mac CSL Register Uber-poster! Join Date: Jun 2008 Posts: 4,247 Casino cash: $15600	is the car up at BMW

19-02-2011, 08:15 AM	#20
derin100 S3 - On the open road Join Date: Feb 2011 Posts: 85 Casino cash: $1275	Ok, here's an update. After much discussion and research on the part of my wife over the week with Mondial, Hexagon, Consumer Direct (and the person I bought it from): Essentially, Mondial have agreed to continue to maintain and honour the warranty with the possible exception of covering the failure of anything that could be deemed to be directly attributable to the late run-in service and have put this in writing. One has to say though that when one reads the small print of even the 'Comp Warranty' that the car has one wonders what IS actually covered anyway!? There are so many exclusions or items that would be deemed to be 'wear and tear' etc? An interesting fact though that I didn't know and that was confirmed to my wife independently by both Mondial and Hexagon is that if one buys a car from an 'Independent Trader' the BMW/Mondial warranty is immediately null and void anyway! In my case, they are accepting that this car was his personal car as he had other documents in his name. But an interesting 'warning' for the future? Anyway, I've been faced with a dilemna all week of what to do (I haven't even driven the car once except for bringing it home over a week ago). Essentially, do I: 1) Accept the above situation? At least it does still have a warranty albeit with a slightly 'grey' caveat or 2) Try to force the vendor to take the car back for a refund on the basis that it was misdescribed under the Sale of Goods Act 1979. As in the actual wording of the advert it technically was misdescribed. He's having none of it at the moment and thus I would be forced to pursue this through a legal route and all that that entails. He has said (for what it is worth) that he is prepared to put in writing that for the continued duration of the warranty which is until the end of September, he is prepared to pay for any work that might occur due to any failure that might occur due to something that might be attributable directly to having had the late running-in service i.e covering the 'grey caveat'. This was something Consumer Direct said I could 'force' him to do. Again though, if it really came to such an event would he without being dragged through a legal route??? Also that would obviously only be for the time term of this current warranty. The problem for me is......Firstly, the car really IS very nice and I really like it! It has low miles, an otherwise complete and on-time service history, the next service (Oil Service) is not due for over 9K miles, it has four virtually new PS2s etc etc. Secondly, If I go down the legal route of trying to force him to take it back and win I have a) a huge amount of hassle and b) No CSL ! Am I making a mountain out of mole-hill over this late running-in service as the car is never going to be tracked by me, it'll probably never be driven hard and is likely to just be a garage queen doing very few miles per year? (e.g my 840Ci Sport has only done about 1000 miles in the last 4 years and my E34 540i probably only about 300 miles in the last 2.5 years). Many thanks in advance for advice and opinions.