seems leopards dont change their spots

shane@mbtech · 22-03-2012, 03:27 PM

http://www.lancerregister.com/showth...hreadid=409088

I hoped after my "issues" with them, that John may have changed his ways.

NickV · 22-03-2012, 03:37 PM

Yes, I thought I'd give them the benefit of the doubt, and ordered rs29s, fluid, braided lines, and supersprint backbox from them 10 days ago. Was hoping to get it all on the car next week ready for Spa, but so far I'm still waiting. Apparently it'll be a couple of weeks for the exhaust, so I asked them to just send the brakes first and exhaust later. We'll see !

Nick

**shimmy** · 22-03-2012, 04:43 PM

lucky he doesnt do 997 Turbo exhausts Lawsy

dave wilkinson · 22-03-2012, 08:00 PM

piss take when this happens, had it happen to me in my vauxhall days and missed track days because of it!!!

lucky ascape for me then,did'nt know thorney were that bad. i was after a limiter kit and rang 3 times a day for 3 days and got no answer (not to sure if they even do them anyway). rang simpson answered straight away, took my money and they were here the next day

monkeycsl · 25-03-2012, 05:40 PM

3 times they have said they would get back to me about 10 mm eibach spacers they supplied to me.I have told them they are not suitable for e46 m3 even told them about disclaimer from eibach.first they said they haven't sold 10 mm ones and how do I know they are 10mm Der cos its stamped on them I replied not
happy.:@

Porter · 25-03-2012, 08:54 PM

Lawsy, after the way Thorney went for you and the forum last time round, I have been cagey about recounting my experiences with them. However, the alternative is to say nothing and have this happen to others over and over.

In 2010 I wanted a Milltek system fitted to a standard M3. So, instead of using a hire car, I took my M3 on business not too far from Thorney. In total, the journey was a 950 mile round trip, but they seemed to be the best in the business for fitting my eagerly awaited exhaust.

Before leaving, I called to confirm that the car was booked in and everything was ready. When I turned up at Thorneys, it all started going wrong. After being offered a second had race system (loud, I guessed!), I decided to go with the new system as planned and booked.

Turns out they didn't have the system in stock after all. Oh, and even if they did, the workshop was too busy/insufficient staff/total incompetence meant that they could not have done the work anyway.

I have not been that pissed off since. I could not believe that they did not have the decency to call me to say that they'd cocked up the ordering/workshop booking before I set off. I could really have done without putting 950 miles on the car, too.

I wrote to John Thorne in person, explaining what had happened and what a disappointment this had been. I heard nothing back, not by phone, email or letter. With customer service like that, I wonder how they generate any repeat business.

Shoddy crap.

22-03-2012, 03:27 PM	#1
shane@mbtech CSL Register Uber-poster! Join Date: Feb 2009 Location: warrington Posts: 5,419 Casino cash: $19783	seems leopards dont change their spots http://www.lancerregister.com/showth...hreadid=409088 I hoped after my "issues" with them, that John may have changed his ways.

22-03-2012, 04:43 PM	#3
shimmy CSL Register Uber-poster! Join Date: Apr 2008 Location: Uk Posts: 14,646 Casino cash: $43909	lucky he doesnt do 997 Turbo exhausts Lawsy __________________ .

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22-03-2012, 03:37 PM	#2
NickV Wonky 'L' after Washing Join Date: Sep 2011 Location: Netherlands Posts: 13 Casino cash: $138	Yes, I thought I'd give them the benefit of the doubt, and ordered rs29s, fluid, braided lines, and supersprint backbox from them 10 days ago. Was hoping to get it all on the car next week ready for Spa, but so far I'm still waiting. Apparently it'll be a couple of weeks for the exhaust, so I asked them to just send the brakes first and exhaust later. We'll see ! Nick

22-03-2012, 08:00 PM	#4
dave wilkinson S5 - Full Throttle Join Date: Aug 2011 Posts: 252 Casino cash: $6129	piss take when this happens, had it happen to me in my vauxhall days and missed track days because of it!!! lucky ascape for me then,did'nt know thorney were that bad. i was after a limiter kit and rang 3 times a day for 3 days and got no answer (not to sure if they even do them anyway). rang simpson answered straight away, took my money and they were here the next day

25-03-2012, 05:40 PM	#5
monkeycsl S5 - Full Throttle BMX Park Champion! Join Date: Jan 2008 Location: essex Posts: 444 Casino cash: $18732	3 times they have said they would get back to me about 10 mm eibach spacers they supplied to me.I have told them they are not suitable for e46 m3 even told them about disclaimer from eibach.first they said they haven't sold 10 mm ones and how do I know they are 10mm Der cos its stamped on them I replied not happy.:@

25-03-2012, 08:54 PM	#6
Porter S4 - Getting the hang of it Join Date: May 2011 Posts: 135 Casino cash: $4767	Lawsy, after the way Thorney went for you and the forum last time round, I have been cagey about recounting my experiences with them. However, the alternative is to say nothing and have this happen to others over and over. In 2010 I wanted a Milltek system fitted to a standard M3. So, instead of using a hire car, I took my M3 on business not too far from Thorney. In total, the journey was a 950 mile round trip, but they seemed to be the best in the business for fitting my eagerly awaited exhaust. Before leaving, I called to confirm that the car was booked in and everything was ready. When I turned up at Thorneys, it all started going wrong. After being offered a second had race system (loud, I guessed!), I decided to go with the new system as planned and booked. Turns out they didn't have the system in stock after all. Oh, and even if they did, the workshop was too busy/insufficient staff/total incompetence meant that they could not have done the work anyway. I have not been that pissed off since. I could not believe that they did not have the decency to call me to say that they'd cocked up the ordering/workshop booking before I set off. I could really have done without putting 950 miles on the car, too. I wrote to John Thorne in person, explaining what had happened and what a disappointment this had been. I heard nothing back, not by phone, email or letter. With customer service like that, I wonder how they generate any repeat business. Shoddy crap.