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Disappointed with Shark Perfomance remap
Well I had done a couple of track days in the little Fabia VRs and decided it needed a little more go so I decided to go for a remap at Shark performance in Mansfield everything seemed to go hunky dory but when leaving I was told they hadn’t go the right screws for the ECU cage and I would have to go back to have them fitted. Not too happy but anyone can make a mistake!!
On the road the remap worked well and I even got better mpg, I booked the car in a month later for the ECU screws to be refitted and this is over 100 miles round trip for me, got there to only be told they had got the wrong size screws again!!! Well as you can imagine I wasn’t impressed considering it would of only took them 2 mins to check in the cage and give ma a quick call not come in and save me the trip and expense. The next day I had a track day booked at Bedford – first session out after half a lap and starting to push the pace the car went into limp mode so back into the pits turned it on and off it reset itself. Off I went again same thing happened again towards the end of the lap I started to push and back into limp mode went the car, tried a few different things to solve the problem – put the tc on and it got me into the 2nd lap and the same thing happened again. In the end I just had to give up on the track day, on the way home car was fine. So I gave Shark a call on the Monday morning explaining the problems with the car and was told Ben the remaper would call me back, well 3 calls later from me to Shark and a week later still nothing back from Ben bearing in mind he had my works number and mobile number and excuses being Ben is a very busy guy he will call you back, I am a patient guy but this was starting to grate and my patience was running low. I explained to Cheryl the receptionist that their customer service stinks and I was getting p**s off with the situation, well halleluya Ben calls me back 2mintes later and has a rant at me for allegedly swearing at his staff, its was obviously his way of deflecting the situation onto me. Anyhow when he had calmed down he said he was very sorry regarding problems at Bedford and he said he would refund my track day which I never asked for but appreciated like I explained to him the problem only seemed to happen on track and I said I had a track day booked at Donnington in a few weeks time. On hearing this Ben suggested he would meet me at Donnington and do a live remap or pick my car up and run it on his roller to sort out the problem, I was quite impressed with his seemingly genuine response to solve the problem – guess what it didn’t last long! Earlier in the week days before the track day I tried to contact him to arrange a time for him to pick my car up – a few more phone calls and still nothing from Ben so I just lost complete confidence in him and his company. I booked in with his receptionist to arrange for Ben to remove the remap from my car I just didn’t have the time and patience to run back and forth to Yorkshire if it wasn’t right again. On the Saturday the remap was removed and Ben said he was sorry for all my troubles and said he would refund the cost of the map but how about being charged for the 2 hours labour I agreed and we shuck on that with Ben saying he would call me Monday regarding the refund. Well once again never happened numerous call to Shark same response Ben will call you back!!! Latest news – ten days later I got a call from Ben on my mobile he had reconsidered his offer and only wanted to give me £50 refund, I was obviously disappointed with his attitude, one thing I cant stand is a man who goes back on his word, he is not prepared to give me the money back for the Track day (400mile round trip for me ) then to shake on a deal and go back on it is pretty low. Lesson learnt not to listen to reviews on forums and only deal with established motor sport companies, on a final note I managed to get an hour on a track day over the weekend with the remap removed and the car runs a sweet as a nut. |
Sorry to hear about your troubles, you seem more than reasonable
I've never heard of Shark performance. Ben sounds like a complete fool/tool. |
We should start a "Dodgy fookers dont deal with 'em" thread and make it a sticky, as long as the content of any post is genuine copy, I wouldnt have thought they could do anything about it even if they come here and have a look themselves ! ...would do them some good perhaps !:hahaha: right , I have a few to go on the list.
Circuit Days Shimmys used and part worn tyre shop.;) |
Sorry to hear of your Mapping woes mate, it's a shame since you were obviously recommended by other Forum users.
Then again, I'm finding that some Forums are full of tools recently, this one obviously not included. I love you Guys!!:smt041:smt008:smt038:prayer::smt060:smt026: smt045::smt055 |
Mmm bad news. We used REVO when we bought the wifes Audi earlier this year and they were great, on the ball with everything. The change to the car were brill, monster torque instant power and they say better fuel economy but tbh your foots always buried in the carpet its hard to tell.
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Wankers, the lot of them.:supz:
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Curls, never heard of Shark. Very poor business skills from them! Stick with Motorsport companies, they have usually dialled out most of the safety mode signals to more acceptable levels. I hate limp home mode - should be banned. You know something is wrong when a rod comes through the side of the block - much more exciting limp mode.
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Clue might have been in the name Curly.;) Plenty of reputable, long established VAG lump tuners out there to choose from.
I'll add to the avoid list. That Projector Lifting lot are a right bunch of scallys with a grumpy, rude boss who can't wipe his arse properly.:thumbs:Don't ask how I know that by the way. |
Having known Ben @ Shark on a personal level for the best part of two years, I highly doubted this story when it first appeared.
Shark Performance are the most honest and open tuning company that I have come across. There are several things that you seem to have missed out from your side of the story Curly.... Please see their response here Also quoted below: Quote:
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best thing you can do Joe is FUCK OFF :birdman:
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How many glasses is that tonight then Steve:blalalala: Worst thing about Johns thread, is that my man would have sorted this out for John at a very reasonable price. Im not casting judgement on Shark, but I know it would have been right and I am local to John. :banghead: Serves you fucking right John for being a tight fisted bastard:hahaha: |
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I offer no opinion either way (especially having seen another tuning company take on a forum over complaints about customer services and workmanship). However, Joe (welcome to the forum Ben) has provided some seemingly fair mitigation. |
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I didn't bother......I'd much rather have seen an apology as its the only thing a reputable company would do whatever and whoever is right. As for Curly, he has made a mistake in his account of the circumstances.....................Donington has one 'n' and not two in the middle. :smokin: |
it`ll teach him for buying a fuckin skoda.:blalalala:
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LOL!! Posting and ranting on a forum is all very well, but what's the point in reading about stuff like this if you can't see the other side of a story? FYI - I have nothing at all to do with Shark. As I said, I've known Ben for a couple years and thought that you lovely folks should have the other side of the coin and make up your own minds. |
"...at this point I may have offered to cover the cost of the track day...".
WTF! You either did or did not offer refund! Further, the fact that you can not seemingly remember speaks volumes you obviously feel that it could quite likely have been appropriate. This is important. At this point, how you can be satisfied and claim a beneficial service had been delivered to customer? You can't logically. Messing customer about to such an extent is not right. Granted you claim to have been absent in medical treatment. However, surely you must appreciate without that knowledge customer is going to be feeling you're just refusing dealing with it/avoiding him etc and so after all money spent and more besides wasted plus time he's hardly going to be lovey-dovey! I do think you should have accepted it, learned as much as you could from problem, refunded so recovering reputation whilst also leaving the door open for may be a more successful deal in the future. Intead, in your 2 hrs of labour mentioned to return to standard, you have alienated several more potential customers, trashed your reputation and given yourself a load of messing about! Even at this stage I'm sure the situation could have an answer... I did 'lol' at your suggestion that driver inputs could be problem due to lacking control of the inputs. He's one of smoothest trackday drivers I've met! When he's the following being camera car and looking like he's on a sunday drive the other faster cars are running off line, skidding and sliding! Exact reason I don't let him film me - in my bubble, I'm really fast and trying really hard, man against machine etc. A guy driving effortless smooth behind is not the video I want to be the star of thanks! |
Indeed, the "driver input" comment made me chuckle.:hahaha: I've heard it all now.
"Sir, you can have this re-map but please sign a disclaimer to say you won't drive the car fast cos is fucks it up". :bigcry: John, sounds like you should have gone to see Shane.;) |
I thought I put FOOK, a long weekend :partyman: :hahaha:
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Glad you found time to reply to my post but you really have selective memory, firstly, you said on the 03/11/11 you where notified by another customer about my problems and once hearing this you tried contacting me on the phone number I left (office) you said you tried a few times and only got the answer machine that told you no messages could be left!!! Strange one there as we have never had an answer phone on that number. After Bedford the natural thing is to speak the person who did the job which was yourself but once again your were in the office but unavailable and I put onto Rob who I tried to explain the problems when he tried his best to fob me off saying it was the customers fault. What I did say to him is that the inside wheel span more than normal and I didn’t say It did not do the same in standard tune because it did!!!!! You say Rob’s conclusion was that the gear box was being worked too hard, what a load of crap I only did half a lap and does he really race. Next time out I actually put the traction control on which as you know limits wheel spin but it still went into limp mode. Being talk down to by Rob that I should moderate my throttle on track was just plain laughable, admittedly I am no Vettle, Button or Shimmy but I have done a couple of season’s racing in saloon cars so I’m not a novice. How much testing on this product Skoda Fabia VRs same spec as my car has Shark done before releasing it to the public, 3/6 months, road and track testing? From what I understand I was taking it to SY who owned the car they did work on for the remap and testing and he allegedly said “you only did a couple of live hours on the public streets and highway” hardly a conclusive test for track use. When I first came to you at Shark I said the car was going to be used on Track days and Ben said “it would be fine” well it wasn’t, to me your map wasn’t fit for purpose on my car because I have been on track since with your map removed and I have not had one problem even in the wet with excessive wheel spin, I was initially prepared to give you another chance to rectify the problems with my vehicle with you appearing sincere but the week before Donnington you failed to contact me after I had phoned a few times asking for you to please call me to confirm date and arrange to pick up the car because my wife has the car for work and she needed to know so she could re arrange her work schedule but we had no contact once again, Ben you might be busy but we all have lives and we lost confidence in you and had the map taken off which now I’m so glad I did. Yes I did arrive approx 50 mins late and I did explain and apologize that there had been a death in the family a couple of days prior and I had been ferrying the family around. You say at “shark performance we are totally committed to customer service” Ben its not what you say but what you do that counts with people, after you agreed to give me a refund less 2 hours and you said you would call me Monday morning which never happened it then took you ten days to contact me. So you finally decided to contact at your leisure at my home at night which I didn’t need and is why I originally gave you my office number to finally hear you had gone back on your word and make a load of excuses. Ben its not too late to apologize and do the right thing and resolve the matter, eh Ben you have got my number I did give it you enough times |
Turning up with track day tyres on means it is your fault you IDIOT. :thumbs:
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Believe what you want, but I've dealt with a fair few tuning companies, and a lot of them have been absolute tossers. Shark have been very refreshing and been totally honest with what they have done for me, and as you've seen with a lot of other reviews, with a lot of other people as well. Have you had your car checked out by anyone else since? I have seen Sy on a track with his vRS (which was the development car) and he pushes it HARD. Believe me, if there was something wrong with their software, it would have shown up on his. I assume you will be posting up if it turns out that there is actually an underlying fault with your car? FYI - Rob really does race. http://www.facebook.com/AllumyRacing?sk=info |
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Yeah I have met Sy he seems a nice chap and very knowedgable all things Skoda, next time I get the car serviced I will see what the guys at Skoda come up with but I dont really expect them to find anything, like I say the car is running absolutley fine now the remap has been taken off on road and track. The point that has been missed is that its not about the car it was more about the way I was treated by Ben and the company and lets hope by this the customer service will improve :thumbs: |
Shark performance Mansfield
When considering using Shark Performance to fit a decat kit to my new C63 AMG, I spotted this thread in google, it made me wary to say the least. Anyway as they are local and are approved Milltek suppliers, I went with it.
Have to say the service was absolutel spot on as were the costs, no complaints and credit where credit is due. They even full packaged up my old sytem parts for re use later if need. |
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You're either a jolly nice chap who wants to help complete strangers on an unconnected forum you would otherwise have no interest in using or you are somehow connected with Shark Performance me thinks? Or am I just being cynical...? Oh hold on, is 'mrjoeblogs' your best mate? :smt104 |
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:-D
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:hahaha: he knows only too well;) I will lend you a hand any time Shane:hahaha: |
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