Why are Thorney so rubbish?

[titan]

Answers on a postcard please.

[Thorney]

What have we done now?

[funtime]

What's driven you to post this? obviously a bad experience but would help if you explained..

Wont be long until this is locked - Thorney do sponsor this forum after all.

[Thorney]

Titan has often posted about us (or me personally) so its not new to have negative comment, however if we've done something wrong I'm happy to fix it. There would be no request from me to close the thread unless the contents were libellous (ie untrue and communicated with the desire of malice).

[Mark CSL]

What's driven you to post this? obviously a bad experience but would help if you explained..

Wont be long until this is locked - Thorney do sponsor this forum after all.

Its open to discussion as long as it’s not a slanging match on the site.
More info on the problem would help :whistle:

[glendog74]

http://www.smileyvault.com/albums/basic/smileyvault-popcorn.gif (http://www.smileyvault.com/)

[DuncanR]

My twopennuth, I too had a little run in with TMS a while ago, but I didnt come on here and rubbish them, or JT personally. Without going into it too much, as some of it is Johns business and his alone, JT has seen the light, he himself has a different attitude to what he had a year or so ago, and I'm back buying stuff off him as and when. Give him the chance to sort your problem and he will, bearing in mind that it may have been caused by someone working for him. As a business owner myself, I bet there isnt an employer out there who hasnt been let down by an employee at sometime ...and that goes for the self employed too !!!:hahaha:

[AlexGTT]

http://www.smileyvault.com/albums/basic/smileyvault-popcorn.gif (http://www.smileyvault.com/)

http://www.smileyvault.com/albums/basic/smileyvault-popcorn.gif (http://www.smileyvault.com/) pass the popcorn Rob.

[Pip1968]

Was the initial post just to get a crowd to gather? I see it has been 'edited' by A.N Other so not sure if it was the libellous (incidentally another nasty Americanism) or may have indeed explained the problem.

Anyway I along with a few others am all ears. At the end of the day I do not think that there is anything wrong with the occasional 'discussion' about things that have gone wrong and it is all credit to John that he is willing for it to remain public. Very adult and honest and speaks volumes.

Pip (Insert popcorn her if I could find it :banghead:)

[sailorbaz]

Subscribed :thumbs:

[titan]

John,

I'm just blowing off steam because yet again what should be a simple process of an order becomes arduous. I placed an order for some wheels and *specifically* said that I needed them for the 25th. I cannot recall who took the order but they said the lead time from team dynamics was pretty rock solid, that the order would be chased nearer the time and that ultimately the order was placed such that delivery would be made *at latest* a few days before the 25th.

I have phoned up today to find that none of this has been recorded on the order, Ryan had to phone up TD and guess what - nothing ready for the 25th.

Whilst this is the specific incident that prompted me to blow off steam, whilst I'm here you should tell your guys never to offer to phone a customer back. That way, when they don't call back its not a broken promise. I cannot recall how many times I've called and not received the call back I asked for.

I run a multi million business and I know what good customer service is. Yours is not good customer service.

Nothing in here libellous or defamatory, simply stating my position. There are plenty of people who have told me of similar let downs and horror stories, they are welcome to post them up if they want to.

Actually on one point - I don't ever recall posting about you personally and I'm not sure I've "often" posted about TMS ? Just wonder if you've confused me with someone else?

Anynow, I'm off to try and borrow a set of wheels from someone so I can do a trackday.

[Thorney]

My apologies.

PM sent. Obviously I need to match the forum person to the real person and I can investigate for you.

In the meantime I have a set of Cup wheels you are welcome to borrow whilst I investigate.

[Thorney]

Just to let others know, I'm speaking to Titan, have apologised for lack of phonecalls from my staff and explained that despite agreeing a deadline our supplier has failed to adhere to that agreement, a point I have raised with them now. I take full responsibility of course (no point in blaming a supplier regardless if its their fault or not) so I am going to drive over to the race workshop tonight to see if we have a set of wheels that Titan can borrow for Friday.

[DuncanR]

We know a thing or two about TD promises of delivery ...dont we Nathan :whistle:

[mickaldo]

i think you should put a new set of cups on for him as a good will gesture.:whistle:

[TANKSLAPPER]

Just to let others know, I'm speaking to Titan, have apologised for lack of phonecalls from my staff and explained that despite agreeing a deadline our supplier has failed to adhere to that agreement, a point I have raised with them now. I take full responsibility of course (no point in blaming a supplier regardless if its their fault or not) so I am going to drive over to the race workshop tonight to see if we have a set of wheels that Titan can borrow for Friday.


Nice one John :thumbs:

T$

[_Nathan_]

We know a thing or two about TD promises of delivery ...dont we Nathan :whistle:

Yup!

6 weeks lol.

Nice one on the loan John.

[funtime]

My apologies.

PM sent. Obviously I need to match the forum person to the real person and I can investigate for you.

In the meantime I have a set of Cup wheels you are welcome to borrow whilst I investigate.

Can't really say fairer than that :thumbs:

The recent post's I've seen from John show that he is prepared to go out of his way to ensure people are happy despite what reputation Thorney might have had in the past... ;)

[glendog74]

Just to let others know, I'm speaking to Titan, have apologised for lack of phonecalls from my staff and explained that despite agreeing a deadline our supplier has failed to adhere to that agreement, a point I have raised with them now. I take full responsibility of course (no point in blaming a supplier regardless if its their fault or not) so I am going to drive over to the race workshop tonight to see if we have a set of wheels that Titan can borrow for Friday.

Well done JT :thumbs:

[northernjim]

Can't really say fairer than that :thumbs:

The recent post's I've seen from John show that he is prepared to go out of his way to ensure people are happy despite what reputation Thorney might have had in the past... ;)

+1 well played john :beer:

no need for said :gayfight: now

[glendog74]

I see it has been 'edited' by A.N Other so not sure if it was the libellous (incidentally another nasty Americanism) or may have indeed explained the problem

Only edited to add an 'e' into 'Thorney' - i'm a stickler for correct title accuracy lol :thumbs:

[AlexGTT]

Only edited to add an 'e' into 'Thorney' - i'm a stickler for correct title accuracy lol :thumbs:

You mean you have OCD.

We love you anyway mate.:smt055

[shimmy]

Prob biggest mistake was saying TD are reliable for delivery dates, but I have to admit after Duncan and Nathan had had problems I ordered 60 TD rims in January through NCB and we had 20 of them by 25th January and 40 more by 10th February :thumbs:

[AlexGTT]

Prob biggest mistake was saying TD are reliable for delivery dates, but I have to admit after Duncan and Nathan had had problems I ordered 60 TD rims in January through NCB and we had 20 of them by 25th January and 40 more by 10th February :thumbs:

But they were threatened by 5 angry hairdressers. What do you expect?;)

[Housey]

But they were threatened by 5 angry hairdressers. What do you expect?;)

Oi, some of us just do the shampoo!

[Yanto]

Housey at TD HQ yesterday.....

[Bounce]

Only edited to add an 'e' into 'Thorney' - i'm a stickler for correct title accuracy lol :thumbs::hahaha::hahaha::hahaha:

[_Nathan_]

Prob biggest mistake was saying TD are reliable for delivery dates, but I have to admit after Duncan and Nathan had had problems I ordered 60 TD rims in January through NCB and we had 20 of them by 25th January and 40 more by 10th February :thumbs:

probably bumping a smaller order somewhere down the line :whistle:

[northernjim]

Housey at TD HQ yesterday.....

:hahaha::hahaha::beer:

[shimmy]

probably bumping a smaller order somewhere down the line :whistle:

They did say they had a container load due to go to USA for Miata Championship:whistle:

[Thorney]

I've let Lee know already but brought some pressure to bear, wheels are here and will be shipped overnight tonight for Lee tomorrow.

However, it has highlighted an issue that we are still unreliable in our communication on the status of parts ordered so I'm effecting another change in internal systems to generate regular updates for customers even if the call or email says "sorry, we are still waiting".

I guess I'd rather things like this weren't splashed over the internet as the outcome was that we hit the deadline as originally set when the order was made and I'd rather we fixed our issues wihtout them necessarily being aired for everyone but at the same time I wont hide from criticism and if we are not performing as we should then I will fix it.

[AlexGTT]

I've let Lee know already but brought some pressure to bear, wheels are here and will be shipped overnight tonight for Lee tomorrow.

However, it has highlighted an issue that we are still unreliable in our communication on the status of parts ordered so I'm effecting another change in internal systems to generate regular updates for customers even if the call or email says "sorry, we are still waiting".

I guess I'd rather things like this weren't splashed over the internet as the outcome was that we hit the deadline as originally set when the order was made and I'd rather we fixed our issues wihtout them necessarily being aired for everyone but at the same time I wont hide from criticism and if we are not performing as we should then I will fix it.

Can't say fairer than that.:thumbs:Nice one John.

[azrael]

I've let Lee know already but brought some pressure to bear, wheels are here and will be shipped overnight tonight for Lee tomorrow.

However, it has highlighted an issue that we are still unreliable in our communication on the status of parts ordered so I'm effecting another change in internal systems to generate regular updates for customers even if the call or email says "sorry, we are still waiting".

I guess I'd rather things like this weren't splashed over the internet as the outcome was that we hit the deadline as originally set when the order was made and I'd rather we fixed our issues wihtout them necessarily being aired for everyone but at the same time I wont hide from criticism and if we are not performing as we should then I will fix it.

John, bad feedback is just an oportunity to turn that opinion around. This thread reads fine and shows willingness to resolve.

Have you got a customer comments/complaints email address, or anything in that new system of yours. I would take any you recieve seriously, assign them a number and make sure they are updated with any contact made (even left Voicemail, tried calling no answer) or updates. Then ensure each one comes to a conclusion.

You can then also use the data gleamed from doing the above to spot patterns, see where mistakes are being made or training required. Don't use it as a blame culture thing but a positive way for staff to improve, or as direct feedback to pass onto suppliers or back up your onward complaint.

:thumbs::thumbs:

[AlexGTT]

I'm fairly sure that in the light of this threads development we should maybe change the thread title? Seems slightly unfair to leave it as is.

Thorney order issue might read better.

[glendog74]

I'm fairly sure that in the light of this threads development we should maybe change the thread title? Seems slightly unfair to leave it as is.

Thorney order issue might read better.

Make it so then MOD man! :whistle:

[northernjim]

Make it so then MOD man! :whistle:

as well as having gay wheels, being completely OCD, you are a trekkie too:bigcry::hahaha:

[Rutkowski]

John, while you're at it - pls pm me with a price for Intrax I2K pls. :thumbs:

[Thorney]

John, while you're at it - pls pm me with a price for Intrax I2K pls. :thumbs:

Sorry, we've not dealt with Intrax before so imagine Simpsons are your best bet. I'm testing the AST ones at the moment and of course Motons are a good choice but expensive.

[Rutkowski]

Sorry, we've not dealt with Intrax before so imagine Simpsons are your best bet. I'm testing the AST ones at the moment and of course Motons are a good choice but expensive.

sorry! let me know how you get on with AST then :thumbs:

[glendog74]

as well as having gay wheels, being completely OCD, you are a trekkie too:bigcry::hahaha:

Coont!

I think you'll find it's because i'm in the Royal Navy and that the writers of Star Trek probably nicked that line from us... :birdman:

I admit to your first two observations, however... :hahaha:

[AlexGTT]

Make it so then MOD man! :whistle:

If I knew how I would.:clown:

Mod away mod master.;)

Jim, stop winding him up. :smt075 There, mod work done for the day.:hahaha:

[DazBlackCSL]

Well done JT for sorting out the issue, can't say fairer than that, just highlights there are some people who care out there.

Wish my bloody mates down my local had cared and told me a bit more about St Anton last week :hahaha: as ive spent all week falling down slopes, arse is black and blue and my legs feel like they've bit hit by a train, had to get pissed every night to help with it all !!

Might stick to track days !

[northernjim]

If I knew how I would.:clown:

Mod away mod master.;)

Jim, stop winding him up. :smt075 There, mod work done for the day.:hahaha:

ok boss man:smt055







was only getting him back for the numb nuts comment last night





Wish my bloody mates down my local had cared and told me a bit more about St Anton last week :hahaha: as ive spent all week falling down slopes, arse is black and blue and my legs feel like they've bit hit by a train, had to get pissed every night to help with it all !!

Might stick to track days !

I bet the mooserwirt and krazy kangaroo helped ease your pains:smokin:

I sometimes struggled to ski down to the village after a few apres ski beers in those 2:supz:

did it snow Dazza? St Anton with good snow is the best resort I've been too:beer:

[DazBlackCSL]

ok boss man:smt055







was only getting him back for the numb nuts comment last night





I bet the mooserwirt and krazy kangaroo helped ease your pains:smokin:

I sometimes struggled to ski down to the village after a few apres ski beers in those 2:supz:

did it snow Dazza? St Anton with good snow is the best resort I've been too:beer:


Was an awesome resort, snowed a bit, but was also very sunny on 3 days so perfect, and come back with a bit of colour, felt sideways most of yesterday..

latest we started drinking was 3/4 ish apart from a day we ditched skiing and went on a 'all dayer' so most days were 10hrs + on it ... for 7 nights, I need a week to recover !! :hahaha:

Need to go somewhere next time with green runs, and spend some time in ski school, as just went straight up the mountain with the boys and literally shit myself, as I fell down the slopes !!

[glendog74]

Need to go somewhere next time with green runs, and spend some time in ski school, as just went straight up the mountain with the boys and literally shit myself, as I fell down the slopes !!

:hahaha: :hahaha: :hahaha:

[AlexGTT]

Was an awesome resort, snowed a bit, but was also very sunny on 3 days so perfect, and come back with a bit of colour, felt sideways most of yesterday..

latest we started drinking was 3/4 ish apart from a day we ditched skiing and went on a 'all dayer' so most days were 10hrs + on it ... for 7 nights, I need a week to recover !! :hahaha:

Need to go somewhere next time with green runs, and spend some time in ski school, as just went straight up the mountain with the boys and literally shit myself, as I fell down the slopes !!

Welcome back mate. We missed you. Someone started a thread asking how to spend $$$ on CSL mods and Rob advised forget that! Spend it on booze, hookers and lap dances. Advised he consult our "life coach" but he was doing the very same on some ski slope somewhere. :whistle::smt055;)

[shimmy]

Welcome back mate. We missed you. Someone started a thread asking how to spend $$$ on CSL mods and Rob advised forget that! Spend it on booze, hookers and lap dances. Advised he consult our "life coach" but he was doing the very same on some ski slope somewhere. :whistle::smt055;)


I be Thorneys overjoyed with this thread and it's title getting to the top of the page consistently with all this inane chatter :smokin:

[Rutkowski]

thread topic change.. how unusual in this place! :hahaha: :hahaha: :hahaha:

[glendog74]

Welcome back mate. We missed you. Someone started a thread asking how to spend $$$ on CSL mods and Rob advised forget that! Spend it on booze, hookers and lap dances. Advised he consult our "life coach" but he was doing the very same on some ski slope somewhere. :whistle::smt055;)

:hahaha: :hahaha: :hahaha:

I be Thorneys overjoyed with this thread and it's title getting to the top of the page consistently with all this inane chatter :smokin:

Inane chatter? On here? Never! :whistle:

[glendog74]

thread topic change.. how unusual in this place! :hahaha: :hahaha: :hahaha:

Lol - those 'Man Train' words will be mentioned next... D'oh! :banghead:

[Rutkowski]

:hahaha::hahaha::hahaha::hahaha::hahaha:

[AlexGTT]

Lol - those 'Man Train' words will be mentioned next... D'oh! :banghead:

:smt018:hahaha:

[DazBlackCSL]

Welcome back mate. We missed you. Someone started a thread asking how to spend $$$ on CSL mods and Rob advised forget that! Spend it on booze, hookers and lap dances. Advised he consult our "life coach" but he was doing the very same on some ski slope somewhere. :whistle::smt055;)

Lol lol lol

Yes I was sorry and it was hard work :hahaha:

Missed all you guys Fook skiing !! Drink beer and back to life coaching !

Apri Ski .. Hmmm

[glendog74]

Apri Ski .. Hmmm

Thank you please! :smokin:

[E46CSL]

I would suggest the OP was wrong in posting the inadequate opening message & the title. Clarity earlier would have been better.

John Thorney is being fair & open IMO.:smt023

[titan]

...and as if by magic, my wheels turned up at TMS today and should be with me tomorrow. Many thanks to John for getting involved and using a wand.

Now then, I need to start a "Why are Camskill so rubbish?" for telling me tyres were in stock, I put through the order whilst on the phone checking this and then get an email a few mins later saying "out of stock". heh to be fair, one of those fluke chances where an order got in seconds before mine...apparently...maybe I'm just cursed.

So its no R888s on the new wheels, but hankook RS2 instead.

[shimmy]

...

So its no R888s on the new wheels, but hankook RS2 instead.


Hmmmmmm

be interested to hear your unbiased report on these:smokin:

[northernjim]

not as grippy as 888's but last for ages;)

my first 'track' tyre:gayfight:

[titan]

Without wanting to descend into a tyre debate, on my brothers R26.R we datalogged R888 vs Michelin PS2 at the 'ring. Same day/conditions etc etc yawn ;-)

basically - fook all in it in terms of vmax through corners etc. Where the R888 seemed to win was in the "inspiring confidence" stakes which allowed the driver to push on or turn in more positively. They also took the heat/abuse a bit better. PS2 is a pretty decent tyre though and its a 235 profile on the R26.R compared to 225 profile on the R888.

As always YMMV :-)

As for an unbiased report, bound to be wet at Oulton so doubt I'll come back with any meaningful outcome. Vbox is plumbed in now though :)

[Craig]

Lee - I would have gone for the Kumho V70a over the Hankook RS2's, I've run both and preferred the V70a's on the BMW. Maybe worth considering if not too late?

[titan]

wheels and tyres (and 20mm spacers!) arrived this morning.

Now all on the car :-)

[glendog74]

Photos.

[s.mac]

feather in the cap for JT :smt023

[titan]

Photos.

laughably, did try. But the crappy little camera the wife has has a crappy little flash, so at this time of night nay good.

Will get some photos later, meanwhile if you want to see the latest mods its page5 onwards here:

http://www.projectevo.co.uk/gallery2/v/M3CSL/?g2_page=5

massive thanks go out to UB for toiling over the cage and getting the "clubsport" look in the rear with some carpetting action.

Just got to sort out cameras and a vbox scene tomorrow then I'm ready for Oulton on Friday.

[glendog74]

Nice pics mate - interesting to follow the upgrade process.

I recognise your car now from the early photos!

[shimmy]

Out of interest was this question ever answered?:smokin: