jph
29-07-2010, 08:23 PM
Please be advised there will now follow a rant regarding the incompetance of the people responsible for the BMW Insured Warranty!!!! :bigcry:
I started my BMW Insured Warranty at the Beginning of Dec 2009, and went for the pay monthly option simply because I didn't have suffiecient funds to pay for a year upfront. This is done via a debit card payment every month.... simplicity itself you would think?
I contact them today to come and diagnose a fault that has rendered the car immobile (SMG light is on, cannot select any gears). I have already arranged for DuncanR (apologies for all the messing about mate) to get the car transported to Andy @ Murketts as I know the warranty won't recover it to them as they are not my local dealer and i'm confident it can't be fixed at the roadside.
So you can imagine my surprise when I was infomed that my policy had been cancelled at the end of April because the funds never came out of my account.
Aparantly a letter would definately have been sent out informing me that it was cancelled. I never got any such letter but apparantly they only send the 1 out and if you don't contact them they assume you want to cancel!
Now consider these points; -
Royal mail lose an estimated 14.4million letters per year.... thats about 46 thousand letters per day!!! Given those odds i'm sure a second letter or a phone call to me would have been a good idea??
They take the money from a current acount (which during that month never had less than 2.5k in it) using details on a debit card that was issued in 2008 and i'm still using today. I honestly can't see how they couldn't take the money out other than if they f*cked it up themselves!!
The guy on the phone intimated that maybe I should have been checking my statements and then maybe I would have noticed THEIR mistake.... Err I do check my statement, but I check it for suspicious looking charges not for half-witted businessed that cant take funds when they should be.
They are saying that it's my fault the policy was cancelled because I didn't contact them after I never recieved a letter through the post and I should take it up with the bank as it must be their error that caused the funds to not transfer. I could be wrong here but if there are funds in the account, and the card details are valid how can it possibly be the banks fault?
Lastly, because I have logged the fault with them whilst i'm 'without warranty' any future policy I might take out won't cover repair of this exsisting fault!!!
The customer services/charges team had gone home for the day at this point which was probably a good thing as I think if i'd got them on the line there would have been a lot of shouting and not much resolution. I will call them back first thing in the morning armed with any info I have in the hope there's at least one person there with a lick of sense that might realise they've f**ked-up not me.
Anyway, I feel better now I have shared my frustration and i'm open to any suggestions that might asist when I call them back tomorrow?
Cheers:(:(:(
I started my BMW Insured Warranty at the Beginning of Dec 2009, and went for the pay monthly option simply because I didn't have suffiecient funds to pay for a year upfront. This is done via a debit card payment every month.... simplicity itself you would think?
I contact them today to come and diagnose a fault that has rendered the car immobile (SMG light is on, cannot select any gears). I have already arranged for DuncanR (apologies for all the messing about mate) to get the car transported to Andy @ Murketts as I know the warranty won't recover it to them as they are not my local dealer and i'm confident it can't be fixed at the roadside.
So you can imagine my surprise when I was infomed that my policy had been cancelled at the end of April because the funds never came out of my account.
Aparantly a letter would definately have been sent out informing me that it was cancelled. I never got any such letter but apparantly they only send the 1 out and if you don't contact them they assume you want to cancel!
Now consider these points; -
Royal mail lose an estimated 14.4million letters per year.... thats about 46 thousand letters per day!!! Given those odds i'm sure a second letter or a phone call to me would have been a good idea??
They take the money from a current acount (which during that month never had less than 2.5k in it) using details on a debit card that was issued in 2008 and i'm still using today. I honestly can't see how they couldn't take the money out other than if they f*cked it up themselves!!
The guy on the phone intimated that maybe I should have been checking my statements and then maybe I would have noticed THEIR mistake.... Err I do check my statement, but I check it for suspicious looking charges not for half-witted businessed that cant take funds when they should be.
They are saying that it's my fault the policy was cancelled because I didn't contact them after I never recieved a letter through the post and I should take it up with the bank as it must be their error that caused the funds to not transfer. I could be wrong here but if there are funds in the account, and the card details are valid how can it possibly be the banks fault?
Lastly, because I have logged the fault with them whilst i'm 'without warranty' any future policy I might take out won't cover repair of this exsisting fault!!!
The customer services/charges team had gone home for the day at this point which was probably a good thing as I think if i'd got them on the line there would have been a lot of shouting and not much resolution. I will call them back first thing in the morning armed with any info I have in the hope there's at least one person there with a lick of sense that might realise they've f**ked-up not me.
Anyway, I feel better now I have shared my frustration and i'm open to any suggestions that might asist when I call them back tomorrow?
Cheers:(:(:(